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Rigorous, survey-based research proves that specific technical, management, and cultural capabilities causally drive software delivery performance, which in turn drives organizational performance, employee well-being, and competitive advantage.

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What it’s about

Accelerate distills four years of scientific research (23,000+ survey responses from 2,000+ organizations) into a clear, evidence-based map of what actually makes technology organizations high-performing. Rejecting anecdote, maturity models, and the false tradeoff between speed and stability, Forsgren, Humble, and Kim identify 24 concrete capabilities—spanning continuous delivery, architecture, product management, Lean management, and culture—that predict superior software delivery performance, which then predicts profitability, productivity, market share, customer satisfaction, and mission outcomes. The book shows leaders and practitioners how to measure delivery performance (deployment frequency, lead time, time to restore service, change fail rate), how to change culture by changing practices, and how these capabilities also reduce burnout and deployment pain while improving employee loyalty. Part II explains the research methods so readers can trust the findings, and Part III offers a real-world transformation case study at ING. It is a foresight tool for CEOs, CIOs, and CFOs and an actionable playbook for teams.

The through-line

Who it’s for
A technology leader or practitioner who wants to build a high-performing organization that delivers quality software quickly and reliably while keeping teams healthy and engaged.
The problem
Slow lead times, buggy output, painful deployments, and an inability to reliably improve software delivery performance. They feel uncertain about which practices actually matter, frustrated by anecdote-driven advice, and anxious that they may be falling behind competitors.
The plan
  1. Measure your software delivery performance using the four key metrics.
  2. Assess and develop your organizational (Westrum generative) culture.
  3. Implement continuous delivery: version control, test/deployment automation, trunk-based development, continuous integration, shift left on security.
  4. Adopt loosely coupled architecture and empower teams to choose their tools.
  5. Apply Lean management (WIP limits, visual displays, monitoring, lightweight change approval) and Lean product development (small batches, customer feedback, experimentation).
The payoff
Faster, more frequent, lower-risk software delivery with high stability. · Higher profitability, productivity, and market share; better mission outcomes. · Happier, healthier, more loyal teams with less burnout and deployment pain.

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